At DoorStep, we aim to deliver high-quality doorstep services that meet your expectations. If you are not satisfied with the service or need to cancel, please review our refund policy below.
Free Cancellation: You can cancel any booking up to 24 hours before the scheduled service time and receive a full refund.
Late Cancellations: Cancellations made less than 24 hours in advance may be subject to a 50% cancellation fee.
No-Shows: If the customer is not available at the time of service and has not canceled in advance, no refund will be issued.
If you're unhappy with a service, please contact us within 24 hours of the appointment. We will:
Investigate the issue.
Offer a re-service if appropriate.
Provide a partial or full refund depending on the situation.
Approved refunds will be processed to the original payment method.
Please allow 5–7 business days for the refund to appear, depending on your bank or payment provider.
Services completed to reasonable standards with no reported issues.
Misuse of services or violation of our Terms and Conditions.
Custom packages or promotional offers marked as "non-refundable."
If you have any questions or concerns regarding refunds, please contact us at:
📞 9206172077
📧 admin@homedoorstep.in
🌐 homedoorstep.in
